Your Investment in Corten, Protected
We stand behind every piece of Corten steel we craft, ensuring it meets your expectations and lasts for years to come.
When you choose our Corten steel products, you're investing in durability and timeless design. But we know that even the toughest materials benefit from clear assurances. Our guarantee policy is straightforward and designed to give you complete confidence in your purchase, whether it's a custom planter for your balcony in Brooklyn or a large-scale facade element for a commercial project in upstate New York. We've refined our processes over a decade to minimize issues, but if something isn't right, we're here to make it so.
From the initial design consultation to the final delivery, we aim for perfection. Our team, typically a crew of 4 with an average of 6 years on-site experience, rigorously inspects each item before it leaves our workshop. We use only high-grade Corten steel from trusted European mills, ensuring consistent quality and performance. This commitment to materials and craftsmanship allows us to offer guarantees that truly mean something.
How We Ensure Your Satisfaction
Material Excellence
We source only certified S355J0WP Corten steel, guaranteeing its chemical composition and weathering properties for consistent patina development.
Craftsmanship Promise
Each weld, cut, and bend is executed by skilled artisans. We guarantee structural integrity for 10 years on all load-bearing elements under normal use.
Fit & Finish
Our products are built to precise specifications. We guarantee dimensional accuracy within +/- 2mm for all custom orders and a smooth, consistent finish.
Damage-Free Delivery
We partner with specialized logistics providers. In the rare event of transit damage, we guarantee repair or replacement at no extra cost, provided it's reported within 48 hours of receipt.
Our Commitment Levels
| Standard Product Warranty Covers manufacturing defects for 5 years. | Included |
| Extended Structural Guarantee Extends structural integrity coverage to 15 years. | +10% of product cost |
| Finish Protection Plan One-time application of protective sealant, with a 3-year guarantee against extr | +5% of product cost |
Our Track Record of Trust
What clients say
«The Corten planters arrived exactly as promised, and the quality is exceptional. It's reassuring to know they stand by their work with such a solid guarantee.»
Michael R., Landscape Designer«We had a minor issue with a scratch during delivery, but their team handled it immediately and professionally. Replaced the panel within 3 business days. Great service.»
Sarah L., Homeowner«Their 10-year structural guarantee on the garden screen gave us real peace of mind. It looks fantastic and feels incredibly sturdy.»
David K., ArchitectFAQ
What specifically does the 5-year standard warranty cover?
Our standard warranty covers defects in materials and workmanship, including faulty welds, incorrect sizing (outside tolerance), or premature material failure not due to external damage or improper installation. It does not cover natural patina development or surface scratches from use.
How do I make a warranty claim?
Simply contact our customer service team via email or phone with your order number, a description of the issue, and supporting photos. We'll assess the claim within 2 business days and arrange for repair, replacement, or a refund as appropriate.
Is installation covered by your guarantee?
Our product guarantees cover the product itself. If we provide installation services, those specific services will have an additional, separate installation warranty outlined in your service agreement, typically 1 year for workmanship.
What is not covered by the guarantee?
Our guarantees do not cover damage caused by misuse, improper maintenance, unauthorized modifications, extreme weather events (e.g., hurricane damage), or normal wear and tear over time, including natural variations in Corten steel's weathering process.
Do you offer a satisfaction guarantee if I simply change my mind?
For standard, non-custom items, we offer a 30-day return policy for unused products in original condition. Custom-fabricated items are non-returnable and non-refundable unless there is a defect covered by our warranty.
Contact us
Leave a request and we will get back to you.